Augenstein’s has been at the heart of Browns Bay for thirty years. The family business is run by Gerhard and his son, Gerry, who are third and fourth generation jewellers, clock and watch makers. Everybody knows Augenstein’s – which is why the events on the evening of 8th May were all the more saddening and shocking.
Gerhard and Gerry contacted ShoreLines because they wanted to share a few words publicly, with you, their friends, neighbours and customers.
“The support we’ve received in the aftermath of the burglary has been very humbling. It seems that the car took two or three attempts to smash through, so the damage was heavy. Even so, it probably looks worse than it is, and we want to reassure our customers that none of their precious items were taken.
The police responded very quickly and thoroughly. They launched the helicopter to try and track down the thieves, made sure that the offenders’ car was removed within just a couple of hours, and stationed an officer outside our premises overnight too.
Our landlord’s been very understanding, as have the insurance assessors, and the glazier who sorted out the emergency glass which had to be custom cut. Of course, our staff have been wonderful, putting their shock aside and focusing on taking care of our customers.
We’ve even had other jewellers get in touch saying that we’re welcome to use their workshops. Fortunately, our workshop wasn’t actually damaged so we didn’t need to take this up. And then there’s the local community. Many people have contacted us with kind, sympathetic messages and offers to help clean up.
So, we just want to say a heartfelt “Thank You” to everyone. Your support has been quite overwhelming and means the world to us.”
